Returns and Refunds Policy
Returns and Refund Policy
Returns
Our return policy lasts 15 calendar days from the date of receipt of the order. If more than 15 days have passed since delivery, we cannot offer a refund or exchange.
To be eligible for a return, the item must be unused, in good condition, and, whenever possible, in its original packaging.
To initiate a return, the customer must contact us by email and provide the order number and reason for the return.
If you request a return due to a change of mind, purchase error, or any reason unrelated to a defect or error on our part, the return shipping costs will be borne by the customer.
Returned items must be in suitable condition for resale. We reserve the right to refuse returns or reduce the refund amount if the product shows damage, signs of misuse, improper handling, or missing components that diminish its value.
Right of Withdrawal (European Union)
If your order was delivered within the European Union, you have a period of 14 calendar days from the receipt of the product to exercise your right of withdrawal without needing to state any reason.
To exercise this right, you must notify us of your decision by email within the stated period. The product must be returned without undue delay and, as far as possible, in the same condition in which it was received, along with any included accessories.
Products Not Eligible for Return
For hygiene, safety, or product nature reasons, some items may not be eligible for return, including:
- Gift cards.
- Downloadable or digital products.
- Personal care or hygiene products once opened or used.
- Personalized or custom-made items.
- Any product whose use prevents its resale in suitable conditions.
Product Exchanges
We currently do not offer product exchanges. If you wish to receive a different item, you must request a return of the received product in accordance with this policy and place a new order separately.
Refunds
Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund request.
If the return is approved, the refund will be processed using the same payment method used for the purchase.
Once the return is approved, the refund will be processed within a maximum of 14 days. The time it takes for the amount to appear in your account will depend on your bank or payment provider.
Late or Missing Refunds
If you haven't received your refund yet:
- Check your bank account again.
- Contact your card issuer.
- Contact your bank, as refund processing can take several business days.
If you have done all of this and you still have not received your refund, you can write to us at:
Defective or Damaged Products
If you receive a defective, damaged, or incorrect product, please contact us as soon as possible to assess the case and offer a suitable solution.
To expedite the handling of incidents related to damaged or incorrect products, we may request photographs or additional information before authorizing a refund or replacement of the item.
Return Shipping
To make a return, you must first request instructions through our customer service email.
Shipping costs associated with returns will be borne by the customer, except in cases of defective, damaged, or incorrectly shipped products.
We recommend using a trackable shipping service for high-value items, as we cannot guarantee receipt of returns sent without proof of delivery.
Contact
For any questions related to returns or refunds, you can contact us at:
Email: sevia.soporte@gmail.com
Postal Address: Carrer del Pare Santoja 44, Mislata, Valencia, 46920, Spain.